New Continental Hotel; Sure Hotel Collection By Best Western, Plymouth - Reviews, Room Options & Prices 2025

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About the Hotel

Millbay Road, Plymouth, United Kingdom, PL1 3LD

New Continental Hotel; Sure Hotel Collection By Best Western, a 3-star Grade II listed Victorian hotel in Britain's Ocean City, features 99 rooms, Club Continental leisure complex with indoor pool, and Steve's Brasserie restaurant.

Modern Room Amenities

Sure Hotel Collection accommodations include double, triple, family and single rooms equipped with flat-screen TVs, satellite channels, electric kettles, and private bathrooms with showers and hairdryers.

Local Seasonal Dining

Steve's Brasserie serves British cuisine with European influences using locally-sourced ingredients. The skilled Head Chef and team craft freshly prepared menus focusing on seasonal West Country produce.

Complete Leisure Facilities

The New Continental Hotel's Club Continental features air-conditioned weight and cardiovascular gyms, indoor heated pool, sauna, steam room, and beauty room. Personal trainers are available for professional guidance.

Central City Location

Located in Plymouth's center near the Theatre Royal and Plymouth Pavilions, with 80 on-site parking spaces at £5 per day. The hotel is 49.5 miles from Exeter International Airport.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Small Room

Max:

2 persons

12 m²

Bed options:

1 Single bed

Shower

room details

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Small Double Room

Max:

2 persons

14 m²

Bed options:

1 Double bed

Shower

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Small Twin Room

Max:

2 persons

14 m²

Bed options:

2 Single beds

Shower

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Getting around

A guide to all available transportation options

City Center

Plymouth1700 ft

Airports

Exeter International (EXT) 48.9 mi

Newquay (NQY) 49.0 mi

Bus

Bus stop1400 ft

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Free Wi-Fi

Free Wi-Fi in rooms

Parking

GBP 5 per day

Baggage storage

Locker room

24-hour services

24-hour reception

General

No smoking on site
Free Wi-Fi
Parking
24-hour reception
No pets allowed
Security
Locker room
Elevator
Electric vehicle charging station
Key card access

Services

Room service
Welcome drink

Dining

Restaurant
Bar/ Lounge area

Business

Meeting/ Banquet facilities
Fax/Photocopying

Spa & Leisure

Indoor swimming pool
Steam room
Shallow end

Room features

Free Wi-Fi in rooms
Tea and coffee facilities
Ironing facilities

Bathroom

Bathrobe

Bedroom

Fluffy pillows

Media

Flat-screen TV
Cable/ Satellite television
Data ports

Location

Millbay Road, Plymouth, United Kingdom, PL1 3LD

Map view

street view

Millbay Road, Plymouth, United Kingdom, PL1 3LD

City landmarks

1 Sherwell Arcade North Hill PL4 8LH

Plymouth Hoe

1.1 mi

Aquarium

National Marine Aquarium

4700 ft

PlymouthEngland

The Barbican

3800 ft

And Citadel Hill Junction OF HOE ROAD 74 Madeira Road The Hoe

Plymouth Naval Memorial

2600 ft

Plymouth Dome Hoe Road

Smeaton's Tower

3100 ft

Synagogue Chambers Catherine Street

Plymouth Synagogue

2500 ft

Prysten House Finewell Street

Prysten House

2600 ft

Museums

Elizabethan House

3800 ft

Drake Circus

Plymouth City Museum and Art Gallery

4300 ft

60 Southside Street Black Friars Distillery

Plymouth Gin Distillery

3000 ft

Garden

Elizabethan Gardens

3000 ft

Church

Plymouth Methodist Central Hall

3800 ft

West Pier The Barbican

Mayflower Steps

4200 ft

Marina

Royal William Yard

1.1 mi

Church

Charles Church

3300 ft

Church

Minster Church of St. Andrew

2700 ft

Military Base

Royal Citadel

4000 ft

Church

St Peter and The Holy Apostles

2200 ft

33 St. Andrew Street

Merchant's House

2200 ft

Parks

The Hoe

2000 ft

The Lodge The Hoe

The Wheel of Plymouth

2400 ft

25 The Parade Barbican

South West Image Bank Archive & Gallery

2400 ft

57 Southside Street The Barbican

Clay Art

3100 ft

Parks

Mount Edgcumbe House and Country Park

1.6 mi

Home Park Outland Road Plymouth

Plymouth Argyle Home Park Football Stadium

1.5 mi

Museums

Mayflower Museum

4100 ft

Hoe Road

Tinside Pool

4200 ft

Nearby

Parks

West Hoe Park

1700 ft

Gallery

ArtFrame Gallery

1900 ft

Gallery

KARST Gallery

1900 ft

Restaurants

The Union Rooms

700 ft

19 Union Street

No Whey

1000 ft

64 Union Street

A Taskinha Portuguese Cafe and Store

1000 ft

55 Union Street

McCarthy's at The West Hoe

900 ft

24 Bishops Place West Hoe Road

Bon Appetit Plymouth

1300 ft

87 Union Street

The Walrus Plymouth

1100 ft

Athenaeum Street

Burger King

1600 ft

1 Charles Street Unit 55 Food Court

AtKitchen

2500 ft

Cornwall Street The Mezzanine (Upstairs) Plymouth Indoor Market

Reviews and Ratings

Feedback from previous guests about their experience.

60%

enjoyed the hotel and would happily stay again

6.0/10

Guest rating

Rooms

6.4

Location

8.6

Service

6.4

Dining

6.8

4/5 based on 875 reviews

#8 of 23 hotels in Plymouth based on Tripadvisor

Giles

United Kingdom, March 2025

6.6/10

I had a decent stay at the New Continental Hotel for my anniversary weekend. The location was perfect for exploring Plymouth, but I found the twin double room a little dated, though it did the job just fine. The breakfast was a good treat to kick off the day, but I did face some frustrating service issues during my stay.

Rooms

6.0

The twin double room worked for my needs, although it felt a bit dated. Overall, it was comfortable, but could use some touch-ups.

Service

5.0

While the hotel was clean and the staff seemed friendly enough, I did feel a bit let down by the lack of genuine customer engagement and some service delays.

Location

8.0

The hotel’s location was a major plus, just a short walk from the Pavilion and the sea front, making it super convenient for my plans.

Dining

7.0

Breakfast options were tasty and served a la carte, which was a nice perk. However, I ran into some disappointments with evening dining availability.

Facilities

6.0

The amenities like the pool were lovely, but I think there’s room for improvement in the overall service experience.

Lee

United Kingdom, March 2025

5.0/10

I had a wonderful stay at the New Continental Hotel, with its excellent location near the Plymouth Pavilions and the city center. The cleanliness of my room was impressive, and the breakfast offered a great variety. However, I did encounter some noise from the corridors and above me, which disturbed my peace a bit. Overall, I would recommend this hotel for its value and friendly staff. 😊

Rooms

8.0

My room was clean and tidy with a comfortable bed, though the lack of soundproofing from the corridor and above was a slight issue.

Service

9.0

The staff were very friendly and attentive, ensuring I had everything I needed during my stay.

Location

10.0

The hotel's location is superb, just a short walk to the Pavilions and nearby attractions, making it convenient for my visit.

Dining

9.0

Breakfast was excellent with a variety of options, and the food was well-prepared and delicious.

Facilities

7.0

The hotel offered good amenities, but I didn't have much time to use them as I was busy exploring the area.

Samuel

United Kingdom, January 2025

6.6/10

My stay at the New Continental Hotel in Plymouth was quite the mixed bag. While I appreciated the cleanliness and the warm atmosphere of the hotel, the overall experience left much to be desired. The room decor was rather tired, and some elements felt quite outdated. Breakfast was a letdown too, with my plate served far too hot and the toast arriving in a plastic basket. Overall, while the staff was friendly, the hotel could use some serious upgrades.

Rooms

5.0

The room was spacious but felt outdated, with shabby furniture and an old TV. It wasn't the best reflection of the price charged.

Service

6.0

I found the staff to be friendly, yet the service at times felt rushed and not very attentive, especially during breakfast.

Location

8.0

The hotel's location was superb, making it easy to access the city center and nearby attractions.

Dining

5.0

Dinner was unexpectedly good, but breakfast did not meet expectations due to temperature issues and slow service.

Facilities

6.0

The amenities looked promising, but I didn't get to enjoy them fully during my stay. The layout posed some challenges.

Aaron

United Kingdom, January 2025

6.2/10

I had a mostly positive experience at New Continental Hotel, enhanced by its clean and comfortable environment. The friendly staff made me feel welcomed, although some service aspects could use extra attention. The breakfast was a highlight, showcasing a variety of delicious options that kicked off my days on a high note.

Rooms

8.0

The room was recently renovated, comfortable, and well-equipped with necessary amenities, though I did notice some areas needed updating. It was clean and spacious, ensuring a good night's sleep.

Service

7.0

The staff were generally welcoming and helpful, especially at reception, though I felt some routines could improve to better accommodate guests during busy times.

Location

9.0

The location is excellent, right in the heart of Plymouth, making it easy to explore nearby attractions, restaurants, and the waterfront.

Dining

7.0

Breakfast was a standout with high-quality options, although my single dinner experience was less impressive due to an overcooked dish. Room service was not as accessible as I had hoped, leading to some disappointment.

Facilities

6.0

The amenities, including the swimming pool and gym, were nice touches that added to my stay, but the sauna and changing facilities could benefit from some updates.

Alastair

United Kingdom, December 2024

6.2/10

I had mixed feelings about my stay at the New Continental Hotel in Plymouth. While the location was great and the food was really good, the overall experience was marred by dated decor and poor service at times. The room was clean but didn't match the price point, and there were instances of awkward interactions with staff. Overall, I felt the hotel could benefit from some significant upgrades and improvements.

Rooms

5.0

The room was clean but felt very dated and small for the price. I noticed worn furniture and old decor, which was a bit disappointing.

Service

5.0

While some staff were friendly and helpful, I experienced some rude interactions, especially during meal times. This left a less-than-positive impression overall.

Location

8.0

The hotel's location was excellent, just a short walk to local attractions and the Barbican, making it convenient for exploring Plymouth.

Dining

6.0

Breakfast had good variety, but the service was slow and the plates were too hot. I enjoyed dinner, which was surprisingly good despite some initial concerns.

Facilities

5.0

The amenities were standard, but the heating in the room was hard to regulate. I appreciated the cleanliness but felt overall facilities could use an upgrade.